Knowledge Base

Categories (32)

Accounts and Access

Articles related to account set up and use, passwords and access to systems.
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Brightspace

The Knowledge Base containing information about Brightspace
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Computer Labs & Workstations

Information about the different labs and workstations around campus and the library.
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Confluence

Knowledge base information regarding Confluence
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Cyber Security

Knowledge Base articles on Cyber Security
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Digital Tools

Articles about programs used around campus
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Email

Articles about Email usage
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Employee Solutions

Articles about frequently asked questions for employees
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EX or J1 Related

Articles related to EX or J1
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File Storage

Articles related to file storage systems
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Hr Onboarding

Articles about onboarding of new staff and faculty
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Internet and Wireless

Articles relating to connecting to the internet and wireless connections via VPN
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Library

Articles regarding the library
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Media

Articles about the media types around campus
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Microsoft

Articles about the usage of the different Microsoft apps
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ODL General

Articles regarding information from the ODL
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Onboarding and Offboarding

Articles regarding onboarding and offboarding of employees
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Princeton Seminary Account

Articles relating to one's Princeton Seminary Account
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Printing Solutions

Articles regarding questions revolving around printing
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PTS Phone System

Articles regarding the phone system at PTS
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Software

Articles regarding different software that may be found around the PTS campus
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Staff

Articles regarding information for staff
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Teaching and Learning

Articles with teaching resources
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Windows 11

Articles about Windows 11
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Zoom

Articles about utilizing Zoom
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Email, Calendar, and Messaging

Articles related to email, calendar and instant messaging.
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Computer, Device, and Printing Support

Articles related to Computer, Device and Printing Support.
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Security

Articles related to information security.
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Software and Applications

Articles related to specific software and applications.
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Web Conferencing and Telephony

Articles related to video/web conferencing, telephones and voicemail.
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Wifi and Network

Articles related to connections to the network (wireless and wired).
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Internal

Internal articles only available to Internal Technicians.
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