Phone Calling
- Zoom Phone
Windows |
macOS | Linux
Make a call
Note: If you're calling a phone
number displayed in another application (for example, Outlook or a web
browser), use click-to-dial or highlight-to-call.
1.
Sign in to the Zoom desktop client.
2.
Click Phone.
3.
Call a number using one of these methods:
a.
Number pad: Dial a number using the
on-screen or your keyboard number pad, then click the phone icon. If you dial a
vanity phone number (the number contains characters), Zoom Phone will
automatically convert the letters to numbers when you make the call.
b.
Copy and paste: Copy and paste a number in
the text field, then click the phone icon 
.
c.
Search contacts: Type a name or number
above the dial pad to search through your internal, external, and synced
contacts. Click a search result to make a call. If the contact has several
phone numbers, click the right arrow icon 
to view and select the number to call.
d.
Starred contacts: Click the Starred tab
above the number pad to view your starred contacts. Hover over the contact and
click the phone icon 
to call them.
4.
Click the Caller ID drop-down menu to
change the outbound caller ID number. While on a call, your in-call status is
synced to any desk phones assigned to you.
Note: Review the features and limitations of your outbound
caller ID number.
5.
Use the in-call controls.
Receive a
call
1.
Sign in to the Zoom client.
2.
During an incoming call, Zoom Phone will
display a call notification to help you identify the caller.
Note: You will not receive call notifications if you manually
set your status to Do not disturb.
3.
Click one of these options depending on
the call notification you get:
a.
Accept: Answer the call.
b.
Decline: Route the caller to your
voicemail or disconnect the call depending on your settings (look for the
drop-down menu called When not answered, calls will be).
c.
Decline with text: Select a text to send
to the caller and route the caller to your voicemail or disconnect the call
depending on your settings (look for the drop-down menu called When a call is
not answered).
d.
Close icon (×): Ignore the call
notification. The call will continue to ring on other devices (Zoom mobile app
or desk phone).
e.
Dismiss (if the call was routed to you
through a call queue): Skip the call notification and remove yourself from the
current call queue distribution. The call queue will attempt to reach other
call queue members.
4.
If you are currently on a call, you will
see these options in the call notification:
a.
Hold & Accept: Place the current call
on hold and answer the incoming call. You can use the call controls to switch
between the calls or merge them into a three-way call.
b.
Send to Voicemail: Continue the current
call and send the incoming call to your voicemail.
c.
End & Accept: End the current call and
answer the incoming call.
5.
Use the in-call controls.
How to Make
& Receive Calls on Mobile
Android | iOS
Make a call
Note: If you call an
emergency phone number, Zoom Phone will make the call using your phone's
carrier instead of the Zoom app.
1.
Sign in to the Zoom app.
2.
Tap Phone.
3.
Tap the number pad icon
.
4.
Call a number using one of these methods:
Note: You can view your phone
contacts in Zoom Phone if you want to make calls to people in your phone's
contacts app.
a.
Number pad: Dial a number using the on-screen number pad, then tap the
phone icon. If you dial a vanity phone number (i.e. the number contains
characters), Zoom Phone will automatically convert the letters to numbers when
you make the call.
b.
Copy and paste: Copy and paste a number in the text field, then tap the phone
icon.
c.
Search contacts: You can also tap the contacts icon 
to view and search your starred, internal contacts. Tap
on a contact to call them. If the contact has several phone numbers, the Zoom
mobile app will display a list of numbers. Tap a number to call it.
5.
If you have a direct number and main company number, click the Caller
ID drop-down menu to change the outbound caller ID number. You can also
choose to hide your caller ID.
Note:
a.
The text you see above the number is not the caller ID name that
is displayed to the receiving party.
b.
You won't see the Caller ID drop-down menu if you don't
have any direct phone numbers or your organization only has a single company
number.
c.
While on a call, your in-call status is synced to any desk
phones assigned to you.
6.
Tap the phone icon to place the call.
7.
Use the in-call controls.
Receive a
call
1.
Sign in to the Zoom app.
2.
During an incoming call, Zoom Phone will display a call
notification to help you identify the caller.
Note: You will not receive call
notifications if you manually set your status to Do not disturb.
3.
Click one of these options depending on the call notification
you get:
a.
Accept:
Answer the call.
b.
Decline:
Route the caller to your voicemail or disconnect the call depending on your
settings (look for the drop-down menu called When not answered, calls will
be).
c.
Close icon (×): Ignore the call notification. The call will
continue to ring on other devices (Zoom desktop client or desk phone).
d.
Dismiss (if
the call was routed to you through a call queue): Skip the call notification
and remove yourself from the current call queue distribution. The call queue
will attempt to reach other call queue members.
4.
If you are currently on a call, you will see these options in
the call notification:
a.
Hold & Accept: Place the current call on hold and answer the incoming call.
You can use the call controls to switch between the calls or merge them into a
three-way call.
b.
Send to Voicemail: Continue the current call and send the incoming call to your
voicemail.
c.
End & Accept: End the current call and answer the incoming call.
5.
Use the in-call controls.
How to make and receive calls on Zoom Web App
Zoom Web App
Make a call
Note: If you're calling a
phone number displayed in another application (for example, Outlook or a web
browser), use click-to-dial or highlight-to-call.
1.
Sign in to the Zoom Web App.
2.
Click Phone.
3.
Call a number using one of these methods:
a.
Number pad: Dial a number using the on-screen or your keyboard number pad,
then click the phone icon. If you dial a vanity phone number (the number
contains characters), Zoom Phone will automatically convert the letters to
numbers when you make the call.
b.
Copy and paste: Copy and paste a number in the text field, then click the
phone icon 
.
c.
Search contacts: Type a name or number above the dial pad to search through
your internal contacts. Click a search result to make a call. If the contact
has several phone numbers, click the right arrow icon 
to view and select the number to call.
d.
Starred contacts: Click the Starred tab above the number pad to view your
starred contacts. Hover over the contact and click the phone icon 
to call them.
4.
Click the Caller ID drop-down menu to change the outbound
caller ID number. While on a call, your in-call status is synced to any desk
phones assigned to you.
Note: Review the features and
limitations of your outbound caller ID number.
5.
Use the in-call controls.
Search for a
contact
You can also call
synced contacts by typing their name or number in the search box above the dial
pad.
1.
Sign in to the Zoom Web App.
2.
Click Phone.
3.
Type a name or number above the dial pad.
Note: If the contact has several
phone numbers, click the right arrow icon 
to view and select the number to call.
4.
Click the Caller ID drop-down menu to change the outbound
caller ID number.
5.
Click the phone icon.
6.
Use the in-call controls.
Receive a
call
1.
Sign in to the Zoom Web App.
a.
Note:
i. During an incoming call, Zoom Phone will display a call
notification to help you identify the caller.
ii. You will not receive call notifications if you manually set your
status to Do not disturb.
2.
Click one of these options depending on the call notification
you get:
a.
Accept:
Answer the call.
b.
Decline: Route
the caller to your voicemail or disconnect the call depending on your settings
(look for the drop-down menu called When not answered, calls will be).
c.
Close icon (×): Ignore the call notification. The call will continue to
ring on other devices (Zoom mobile app or desk phone).
d.
Dismiss (if
the call was routed to you through a call queue): Skip the call notification
and remove yourself from the current call queue distribution. The call queue
will attempt to reach other call queue members.
3.
If you are currently on a call, you will see these options in
the call notification:
a.
Hold & Accept: Place the current call on hold and answer the incoming call.
You can use the call controls to switch between the calls or merge them into a
three-way call.
b.
Send to Voicemail: Continue the current call and send the incoming call to your
voicemail.
c.
End & Accept: End the current call and answer the incoming call.
4.
Use the in-call controls.