Customizing Voicemail Greeting and Hold Music

Customizing Voicemail Greeting and Hold Music

How to customize audio greetings voicemail and hold music

1.     Sign in to the Zoom web portal.

2.     In the navigation menu, click Phone.

3.     Click the Settings tab.

4.     In the Call Handling section, do one of the following for when a call is not answered:
Depending on your call handling settings selection, you will see one of these settings as mentioned in the call handling audio greetings table below.

5.     Use the Default audio, or click Edit, then select one of the following:

     i.     Choose from Asset Library: Choose an audio greeting if your account has an audio library set up.

    ii.     Add Audio: Add an audio greeting.

6.     In the Others section, to the right of Hold Music, use the Default audio or click Edit, then select one of the following:

a.      Choose from Asset Library: Choose an audio greeting if your account has an audio library set up.

b.     Add Audio: Add an audio greeting.
An audio will play for the other party when you place the call on hold. This applies when you are using the desktop client, mobile app, or a desk phone provisioned by your admin.
Note: This setting doesn't apply to parked calls. Parked calls are placed on hold but the call participant on hold will hear the default Zoom hold music. Currently, you can't customize the hold music for parked calls.

c.      Disable: Disable hold music.

Call handling audio greetings

Note: After the voicemail greeting,  Zoom will play a tone to indicate that the voicemail recording has started. There is not a standard audio prompt to state "Leave a voicemail after the tone". You can optionally state these instructions as part of your voicemail greeting.